HIC TRAVEL AND TOURISM LLC
HIC TRAVEL AND TOURISM LLC (“HIC Travel”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our services, website, or communicating with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information we collect
We may collect the following personal information:
- Fullname
- Passport information
- Nationality
- Date of birth
- Gender
- Email address
- Mobile number
- Residential address
- Emirates ID (where required)
- Visa and immigration documents
- Flight booking details
- Payment information (processed securely through authorized payment providers)
Any other information required for visa processing, travel booking, or customer support.
2. How we use your information
Your personal information is used to:
- Process visa applications
- Book airline tickets
- Arrange travel services
- Process visa extensions and status changes
- Communicate regarding your booking or application
- Verify your identity
- Comply with UAE government regulations
- Process payments
- Improve our customer service
- Respond to inquiries and customer support requestsPrevent fraud and unauthorized activities
- Prevent fraud and unauthorized activities
3. Sharing of information
We may share your information only when necessary with:
- Government authorities
- Immigration departments
- Airlines
- Hotels
- Insurance providers
- Visa processing partners
- Payment processors
- Technology service providers supporting our operations
- We do not sell or rent your personal information to third parties.
4. Data security
We implement appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain business records
After this period, your information will be securely deleted or anonymized where appropriate.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance the user experience
You may disable cookies through your browser settings, although some website features may not function properly.
7. Your rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Requests may be subject to identity verification and applicable legal requirements.
8. International transfers
As part of providing travel-related services, your personal information may be transferred to airlines, hotels, embassies, visa centers, and government authorities located in other countries. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
9. Children’s privacy
Our services are not directed toward children without the involvement of a parent or legal guardian. When travel services are requested for minors, personal information is collected only as necessary to provide those services.
10. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
12. Contact us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Website: https://www.hictravelandtourism.com
Email: denmark@hictravelandtourism.com
Phone: +971 50 318 4341
Office: Sharjah Media City (Shams), Sharjah, United Arab Emirates
